Mystery Shopping Australia

Welcome to Retail Services 2000 - the specialist in Customer Service Analysis.   

Retail Services 2000 has over 20 years experience in analysing customer service through our tailored mystery shopping programs.

Our Mystery Shopping programs are designed specifically for the Australian retail environment - whether it be fashion, food, general retail, self service, supermarkets, services or banks, we have the right program tailored especially for your business.

Retail Services 2000 provide programs for both retailers directly and shopping centre managers.  In 2002 we were pleased to release our "Real-Time Results available Online" whereby our clients can access their results within 24-48 hours of actual store appraisals being conducted.

Our Motto

    "In search of excellent customer service every single time"

We are proud of our motto and encourage our clients to adopt this positive attitude towards customer service and strive for 'excellent customer service every single time'.  Retail Services 2000 provide recognition via Award Certificates to those stores who consistently achieve ‘above benchmark results’.  We encourage our clients to implement Reward & Incentive programs to further reward  ‘excellence in service’.

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Company Profile

Established in 1991, Retail Services 2000 prides itself on providing the best mystery shopping programs available in the market place. Managing Director, Raylene Fordham, brings 15 years of extensive retail experience to the company and works closely with all clients to created tailored programs.

Company Culture is very important to us at Retail Services 2000.  We are an entrepreneurial company and very much encourage participation and ideas from all members of our team.  We have a conscientious team of consultants who are lead by dedicated and experienced State Supervisors.  Their success is attributed to sharing our common vision, commitment and attitude towards excellence in service.

Retail Services 2000 has a strong commitment to excellence in service.  Our clients have consistently reported our service to be of the highest quality and integrity.  We offer a guarantee on all evaluations submitted which is backed up by a money back or free re-visit option. This demonstrates our commitment to ensuring that evaluations are submitted 100% accurately to clients the first time, every time. 

Through our collecting of customer service data, we have been able to establish ‘industry benchmarks’ which are an excellent means of comparing your service to that of the general market place. 

Finally through the launch of this website Retail Services 2000 is pleased to offer this value added service to our clients.  Our new service is called  ‘Real-Time Results Available Online’.  This service has been designed to meet the technological status of our clients for today and the future.  Clients can simply log on to our secure website using their own unique password and view the progress of their program 24 hours a day, 7 days a week.  In effect this will mean that results will be available  within 24-48 hours of actual store visits being made.  ‘Real-Time Results Available Online’ is available to our clients at no additional charge.

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Contact Information

We can be contacted as follows: